incivility

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Title: Emotional and behavioral responses to workplace incivility and the impact of hierarchical status. Authors: Christine L. Porath and Christine M. Pearson. ABSTRACT: Using appraisal theory, this research examined targets’ emotional responses to workplace incivility, and how these responses impact targets’ behavioral responses. Targets who reported greater incivility reported greater anger, fear, and sadness. Targets’ anger […]

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