Book Haul: Communication

A fundamental thread throughout low-morale experience development is how the people involved talk (or don’t) talk with each other.  Frameworks like library nice and resilience narratives encourage inauthentic or weaponized performances of civility or toxic positivity; in turn, people engage behaviors of hypervigilance and negative self-talk as they try to predict or decipher what people are …

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Renewals Reach: Performance management in libraries

Kelly Jo Woodside, a consultant with the Massachusetts Library System, offers a short presentation on how (in)consistent communication impacts performance management. She notes the experiential definition of low morale (Kendrick 2017), discusses the different approaches to employee feedback and development methodologies, and offers context of common, but overlooked human responses to change in library organizations.  …

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Can We Talk?

[This content was originally published on December 4, 2017 at The Ink On The Page.] As a lurking/functional member of social media society, I have recently come across several threads in closed and open LIS online communities that prompt the following thought: Librarians need assertive communication training.  I remember in library school, classroom conversations about applying …

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