A fundamental thread throughout low-morale experience development is how the people involved talk (or don’t) talk with each other. Frameworks like library nice and resilience narratives encourage inauthentic or weaponized performances of civility or toxic positivity; in turn, people engage behaviors of hypervigilance and negative self-talk as they try to predict or decipher what people are trying to say (or not say).
What books would you add to this short list of recommendations?
Brook, T. (2021). How to professionally exit a dysfunctional workplace conversation. Brisband: Tess Brook.
Center for Creative Leadership. (2019). Feedback that works: How to build and deliver through your message.
Elgin, S.H. (2000). The gentle art of self-defense at work. Paramus: Prentice Hall Press.
Evenson, R. (2014). Powerful phrases for dealing with difficult people: Over 325 ready-to-use words and phrases for working with challenging personalities. New York: AMACOM.
Rice, R.E. & Cooper, S.E. (2010). Organizations and unusual routines: A systems analysis of dysfunctional feedback processes. Cambridge: Cambridge University Press.
Spitzberg, B.H. & Cupach, W.R. (2005). The dark side of interpersonal communication. Mahwah: Lawrence Eribaum Associates.
Wise, Will (2017). Ask powerful questions: create conversations that matter. We!: United States.