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Renewals Reach: Identity, Emotional Labor, and Service

In their chapter, “We’re not libraries; we’re people: Identity and emotional labor in providing face-to-face service in libraries,” Hernandez and Oberlies explore LIS service norms and how they clash with library employees who work in public services. They also share the results of a survey they distributed to gather information about the distribution of emotional labor across several demographic indicators. 

Read the chapter.

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