Renewals Reach: Reactions to user incivility

Vraimaki, Koloniari, Kyprianos, and Koulouris explain the impetus, rationale, design, and results of a study centering incivility in academic library users in Greece. The quantitative study measures user incivility, contributing factors to incivility,  library employees’ emotional responses to user incivility, and library employees’ behavior towards uncivil library users.  The 2017 low morale study is mentioned along with other emerging research on collegial incivility. 

Read the article (possible paywall).

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